Let's just hope some of our leaders, especially Barisan Nasional, received the same thing and chew and digest on this.
Here are the twelve steps for resolving conflict creatively:
1. Speak the truth in love.
2. Listen with the heart.
3. Be honest with your true feelings.
4. Use "I" messages.
5. Avoid the blame game.
6. Accept responsibility.
7. Stick to the subject at hand.
8. Confess nobody's sin but your own.
9. Give up the right to always be right.
10. Resolve anger quickly.
11. Speak softly.